Privacy Policy

Billycartarchitecture ("we", "our", or "us") operates the website billycartarchitecture.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our site. We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where relevant.

1. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, and message content when you submit a form or contact us directly.
• Technical data: browser type, operating system, IP address, device identifiers, and usage analytics (pages visited, time spent, clicks).
• Communication data: records of correspondence if you reach out via email or our contact form.

2. How We Collect Data

Data is collected through:

• Contact and inquiry forms on our site.
• Automated analytics tools (e.g., cookies, tracking pixels) that capture browsing behavior.
• Direct email or phone communication initiated by you.

3. Purpose of Processing

We process your data solely for the following purposes:

• Responding to your inquiries, project requests, or support needs.
• Improving our website functionality and user experience through aggregated analytics.
• Complying with legal obligations and protecting our rights.

We do not use your data for automated decision-making or profiling.

4. Cookies and Tracking

Our site uses essential cookies for basic functionality and optional analytics cookies to understand usage patterns. You can manage your cookie preferences through your browser settings. Third-party analytics providers (e.g., Google Analytics) may process anonymized data on our behalf. We do not use cookies for advertising or cross-site tracking.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers who assist in operating our website and business, including:

• Web hosting and infrastructure providers.
• Email and form processing services.
• Analytics platforms (anonymized data only).

All third parties are contractually bound to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are stored for a maximum of 24 months after the last correspondence. Analytics data is retained for 26 months.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request erasure of your data, subject to legal obligations.
• Portability: receive your data in a structured, machine-readable format.
• Withdraw consent: opt out of any processing based on consent at any time.
• Object to processing: restrict or object to certain processing activities.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, access controls, and regular security audits.

9. Anti-Misrepresentation Statement

We do not make misleading claims, use fake urgency, fabricate endorsements, or impersonate brands or official entities. All representations on this site are accurate to the best of our knowledge and relate specifically to our industrial ergonomics, prototype drafting, and lightweight mechanical chassis design services. No guarantees of specific results are made without written agreement.

10. Contact Us

For any privacy-related requests, questions, or to exercise your rights, please contact us:

Billycartarchitecture
828 Faith Rapid
Phone: +27(13)2009579
Email: info@billycartarchitecture.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.